Appointment Scheduling (QLess) for Students

• SJSU Student Services
• SJSU IT Service Desk

QLess is an easy way to quickly access the services you need without standing in long lines.

• With QLess you can schedule appointments and wait in a virtual line instead of a physical line.
• You can join a line using the campus website, phone call, text, mobile app, or an on-site kiosk.
• You choose the type of service you want and the system shares the expected wait time.

Join a Line Virtually

• Joining the Queue allows you to wait to speak with a staff member from the Undergraduate Admissions and Outreach, Registrar’s, and Financial Aid and Scholarship offices.
• You can choose to be notified by text as your turn approaches.
• Most offices offer both an in-person (meet in the Student Services Center) and a virtual (meet via Zoom) option.
• You will see the available options when you join the queue.

Create an Account and Join the Queue

You can join a queue to receive services during available hours from a department in the Student Services Center like Undergraduate Admissions, Office of the Registrar or the Financial Aid & Scholarship Office. Joining the queue will place you in line for the service you select and activate notifications to your phone or email when your turn approaches.

• Students
• Faculty
• Staff

Cost

It is free to SJSU students!

Requirements

If you're a student, you'll need your ID number (not required for non-students joining a queue). Don't forget that both chat and phone lines are available if you'd rather have that option. 

1. Website: Join the queue and follow the directions.
   • SJSU Student Services
   • SJSU IT Service Desk
2. Download the App
   
   • Download the QLESS Android or iOS App. Once you’ve opened the App, look for SJSU and follow the prompts.
3. Go to One.SJSU and search QLess

Common Text Commands

L

Text "L" when you need to exit the line.

S

Text "S" when you want an update of your wait time or place in line.

M

Text "M" to request more time.

H

Text "H" for help to get additional assistance.

W

Text "W" to switch from text to voice call updates.

N#

Text "N#" to notify you in XX minutes before it's your turn.

For QLess support, submit a help request.