Contacting Departments
The services provided in the Student Services Center (SSC) are available in a mix of modalities for students who need assistance. Below is information on how to contact each department in the SSC virtually and in-person. To place yourself in line for any type of services, please use Select a Service.
Department |
Contact |
Phone |
Hours |
LiveChat |
| ASPIRE/McNair |
ASPIRE: sjsu.edu/aspire Email: [email protected] McNair: sjsu.edu/mcnair Email: [email protected] |
408-924-2540 |
Monday - Thursday: 9:00 am - 5:00 pm Friday: 9:00 am - 4:30 pm |
|
| Bursar’s Office |
General questions: [email protected] Cashier questions: [email protected] SJSU ID questions: [email protected] |
Monday - Friday: 9:00 am - 4:00 pm 408-924-1601 |
Monday - Friday: 8:00 am - 5:00 pm24/7 |
Chatbot 24/7 |
| Financial Aid & Scholarship Office (FASO) |
Email: [email protected] |
Monday - Friday: 8:00 am - 5:00 pm 408-283-7500 |
In-person: Monday - Friday: 8:00 am - 5:00 pm Virtual Drop-Ins: Friday: 10:00 am - 3:00 pm |
Monday - Friday: 12:00 pm - 4:00 pm |
|
Graduate Enrollment Management (GEM) |
sjsu.edu/cgs/prospective-students/outreach-and-recruiting/index.php Prospective Graduate Students & Admissions Inquiries: [email protected] |
Monday - Friday 9:00 am - 4:00 pm 408-283-7500 (press 2 for Grad Admissions) |
Virtual & in-person drop-in sessions and information sessions: Monday - Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:30 pm |
Monday - Thursday: 2:00 pm - 4:00 pm |
| Graduate Admissions & Program Evaluations (GAPE) |
sjsu.edu/gape and sjsu.edu/admissions/graduate Grad admissions: [email protected] Current Students: [email protected] |
408-924-2480 |
In-person walk-ins at Window G |
|
| New Student and Family Programs (NSFP) |
Freshman: Transfer: Parents/Family: [email protected] All other inquiries: [email protected] |
408-924-5972 |
Monday - Friday: 9:00 am - 4:00 pm |
Monday - Friday: 9:00 am - 12:00 pm & 1:00 pm - 4:00 pm |
| Office of the Registrar |
Staff: sjsu.edu/registrar/about-us/staff.php General: Completed forms: |
Monday - Friday: 9:00 am - 4:00 pm 408-283-7500 (press option 3) |
In-person: Monday - Thursday: 8:15 am - 4:45 pm Friday: 9:00 pm - 4:30 pm In-person walk-ins at Window R |
Monday - Friday: 2:00 pm - 3:30 pm |
| Peer Connections |
Email: |
408-924-2587 |
Monday - Wednesday: 9:00 am - 5:00 pm Thursday - Friday: 9:00 am - 4:00 pm In-person and virtual tutoring & mentoring appointments are available. Schedules vary by subject/service. Some night & weekend times available. Please visit: sjsu.edu/peerconnections/about/appointment.php to learn about making an appointment. If students have Supplemental Instruction sessions, those will be communicated in the classes with SI Leaders. Study Hall space is available in the Peer Connections space. |
|
| Student Outreach and Recruitment (SOAR) |
Email: [email protected] |
408-924-2564 |
In-person drop in counseling hours: Monday - Friday: 9:00 am - 4:30 pm Virtual Front Desk (sjsu.edu/soar): Monday & Friday: 1:00 pm - 4:30 pm Tuesday - Thursday: 9:00 am to 12:00 pm & 1:00 pm - 4:30 pm Welcome Center (located on Campus): 9:00 am - 4:30 pm |
|
| Undergraduate Admissions |
Email: |
408-283-7500 (press 1 for Admissions) |
In-person: Monday - Thursday: 8:15 am - 4:45 pm Friday: 9:00 am - 4:30 pm Virtual Drop-ins: Monday, Wednesday, & Thursday: 10:00 am - 2:00 pm |
Monday - Friday: 9:00 am - 12:00 pm & 2:00 pm - 4:00 pm |
